Returns & Refunds

We want you and your pet to love everything from Bravela. If something isn't right, we're here to help.

30-day returns
You can return most items within 30 days of delivery. To be eligible, items must be unused, clean, free of pet hair, and in their original packaging.

Items we can't accept back
For the health and safety of every pet, we can't accept returns on items that have been used, including worn beds, bedding, grooming tools, toys, and feeding products. Gift cards and sale items are also final sale.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund at no cost to you, and you won't need to return the item.

How to start a return
Email Professional_aid@bravela.shop with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Returns sent without authorization can't be processed.

Return shipping
For returns that aren't due to our error, the customer covers return shipping. Original shipping fees are non-refundable. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges
Need a different size or color? The fastest way is to return the original item and place a new order.

Order cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way to you.

Questions?
We're always happy to help. Reach us anytime at Professional_aid@bravela.shop.