Shipping Policy

At Bravela, we know your pet is waiting on their new favorite thing, so we work to get every order to you quickly and safely.

Where we ship
We currently ship to all 50 US states, including APO/FPO addresses. We don't ship internationally at this time.

Shipping cost
Standard shipping is free on orders of $50 or more. Orders under $50 ship for a flat rate of $4.99. The exact cost is always shown at checkout before you pay.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12 PM ET or on weekends begin processing the next business day.

Delivery time
Once your order ships, standard delivery takes 7–15 business days. During peak seasons or holidays, carriers may need a little extra time.

Tracking
As soon as your order ships, we'll email you a tracking number. Tracking can take 24–48 hours to start updating.

Multiple packages
Items in the same order sometimes ship from different locations, so they may arrive on different days. You're never charged extra shipping when this happens.

Lost or delayed packages
If your order hasn't arrived within 20 business days of shipping, or it shows delivered but you can't find it, email us at Professional_aid@bravela.shop. We'll work with the carrier and make it right.

Looking for returns? See our Returns & Refunds page.